Despite the fact that this is not the keyfactor to help you distinguish a dependable shared web hosting provider from a bad one or a reseller from a real provider, the option to call and talk to a live person is a sign that you are not dealing with a one-person company and that you'll be able to get in touch with somebody if you're looking for assistance. The phone support for web hosting services may range from general to experienced, so the issues that can be resolved with a phone call differ based on the provider. In the general case, these matters are simpler and feature billing or first level technical issues since more difficult issues usually require a support ticket where both you and the administrators can track the proceedings with a particular issue. However, being able to phone call your supplier can save you lots of time and efforts for the countless tiny problems which will eventually show up when you manage your web hosting account.
Phone Support in Shared Web Hosting
All of our shared web hosting packages include phone support 14 hours a day even on public holidays, which means that if you don't have an account yet, you are able to call and find out more about our solutions or if we'll meet the system requirements for your web sites. For your benefit, we have local telephone lines in the U.S.A., the United Kingdom and Australia, so that you'll be able to contact the number which is closer to you. If you are a current customer, we will assist you promptly with all the general and billing issues and with various tech issues so as to save you time and efforts - we are aware of the fact that in some cases it's easier to talk to a live person so as to get things done right away. Certainly, some matters cannot be resolved over the phone, so if this is the case you have the option to take advantage of our ticketing system.