If you ever encounter a problem with your website and are unable to tackle it yourself, ask the web hosting provider’s help desk support staff to assist you to bring the website back online. A quick solution would be the most favorable scenario, but a lot of hosting companies respond within twenty four hours and even more, particularly if you’re doing business with a reseller. Even if your problem can be fixed without much effort, your site may not work properly or it may not be accessible at all for a longer time period, so you may lose potential clients as it is highly unlikely that anybody will be enthusiastic to come back to a website that is inoperative. That being said, you ought to make sure not only that you can reach your web hosting provider, but also that they can reply and assist you in a well-timed manner. If a software application update doesn’t go as planned or if you delete something by accident, for example, the website should be fixed promptly in order to prevent extended unavailability.
One-Hour Response Guarantee in Shared Web Hosting
With a shared web hosting from our company, you can just forget about waiting around for hours and hours on end, or even all day, to obtain an answer to a trouble ticket or an email. Regardless of when you touch base with us, we will help you out within maximum one hour with any sales or technical queries that you might have. In reality, our real reaction time hardly ever exceeds 20 to 30 minutes. Since we are available to you 24 hours a day, 7 days a week, you will always obtain support in a timely manner and we realize how essential this is in the digital age. Shortly after you contact us, we will answer your enquiries. In case you come across any technical predicament, we will rectify it for you, or we’ll supply you with all the required information if there is something that you need to do yourself.