A live chat is one of the several channels of communication offered by some web hosting providers as part of their support service. Depending on the supplier, the chat is used for billing, pre-sales and/or technical support. This way of communication is faster as compared to a support ticket and it will make it much less likely to misunderstand or misspell anything in comparison to a call with a representative. In addition, when the trouble that you have requires some time to be reviewed and resolved, you will be able to do something else in the meantime instead of just waiting, as you'd have to do when you call. You can also take advantage of a live chat support service completely free provided that you have web accessibility even if your hosting provider is based in another country and they don't have a local telephone number you can call.

Live Chat Support in Shared Web Hosting

Together with the telephone and ticket support, we supply live chat support too. You'll be able to contact us every day, including holidays and weekends, and we will give you more information about the shared web hosting that we offer if you are not a customer yet, or about basic and billing questions if you already have a user profile. Though for strictly tech issues you need to open a trouble ticket to our tech support, because such issues need additional time to be taken care of, you may still get in touch with us through the live chat for some technical details. To give you an example, we will help you set up an email address in your email client or troubleshoot a variety of issues, saving you a lot of time. Even when our phone lines are already off for the day, you'll be able to speak to a live person.