The client support that you can get from your shared web hosting supplier is very important, regardless if you have pre-sales questions and you are not a client yet, or you've got some technical issue with an active account. Timely and accurate info about a question or a problem can save you lots of time and efforts, not mentioning that this is usually an indicator that you are ordering from a real website hosting provider and not from some reseller. When you purchase a hosting account through a company that doesn't own its servers and it can't access them directly, it's quite possible that you'll wait for a couple of days in order to receive an answer to any kind of query, so your sites may remain offline for quite some time. However, a company that provides numerous ways of communication and has a support team that is available all the time will assist you to right away and help you limit or entirely avoid any downtime and prospective losses.
24/7 Customer Support in Shared Web Hosting
The customer and tech support services for our shared web hosting packages are round-the-clock, so you can forget about waiting for a few days so as to receive assistance. If you aren't our client yet, you can call us, chat with a representative or send an email message. In case you do have an account, you are able to open a support ticket on top of the other three methods of contact. You are able to select the most suitable way to contact us depending on what your location is or what device you use. We're able to assist you for almost any hosting-related query that you have or issue that you can encounter and even if you contact us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming problems you can open a ticket, but even then the max response time will never exceed sixty minutes.