1 hour ticket response
We are focused on supplying a rapid and proper reply to each helpdesk ticket submitted by a customer. Our experienced technicians will examine your question and will offer you the best option. We offer a 1–hour response time guarantee for all support tickets. As a matter of fact, our average technical support ticket response time has proved to be twenty minutes.
A First–Rate Customer Service
Our client support engineers have immense experience in the shared web hosting sphere and are proficient enough to offer a prompt answer to your problem. If, however, the matter at hand is not within the competence of a support engineer, the ticket will be forwarded to a developer or system administrator for additional investigation.
An Easy–to–Navigate Help Center
To help you find a quick hint on how to use a certain feature, we have incorporated a very intuitive Help section in your Control Panel. You can browse through a rich collection of web hosting account administration articles and website management articles, have a glimpse at the F.A.Q. archive or check out our how–to video tutorials.
