Client Support Channels
A 1–Hour Response Time Guarantee
Every support request you submit to us will be attended to within maximum sixty minutes. If your ticket or e–mail needs further assistance from an admin, we will timely forward it and leave a note to notify you that your case is being worked on. If you take advantage of our Optional Admin Services package, all of the server management services included there will be carried out at a time that is suitable for you.
A Top–Class Customer Support Service
We’ll be online for you 24/7 to answer any inquiries that you may have connected with our Control Panel or any of the applications that we have pre–installed on your behalf on the dedicated server. If you also require help handling server admin tasks, you can take advantage of our Optional Admin Services package, which includes data backup disk storage space, OS updates on a weekly basis, server monitoring and restarting services, as well as software installation and troubleshooting services
An Easy–to–Navigate Help Area
Each dedicated server comes with our free Control Panel, which boasts a fully detailed knowledgebase and a collection of instructional video tutorials. Whenever you need assistance with the Control Panel, just click on the Help or Videos buttons located in the top right corner.